How You Are Charged

Once an account is established, you will be billed:

+  A monthly subscription fee according to your plan;
+  Call use-age, charges excess to the plan you have selected;
+  Any operator initiated messaging you request from the receptionist.

For 'live operator' services, call charges are according to the plan you select, time based, and calculated in one second increments. Charges apply as soon as the receptionist answers the call until such time as the caller is connected with you, or the call with the receptionist is terminated.

Once the caller is connected with you, 'live operator' call charges cease, and you are charged at a lower call rate for the time you and your caller are connected (call use-age). Additional call use-age charges also apply for outbound sms and fax (email2sms, email2fax).

Unified messaging inbound services (voice-messaging, fax) are charged according to the plan selected, with additional charges for inbound messaging excess to the plan selected. Operator initiated messaging by fax, email, voice or sms are also additional charges.

Currently live operator services operate in normal business hours. Calls out of hours are presently forwarded thru 'follow me' to any fixed line or mobile, or to your unified messaging. You can change your preferences at any time through your web portal, or dial-up to your message centre.